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Litigation Support Software Products and Services

You are working with these software packages for only one reason: to win your cases. The more efficient and cost-effective you can be, the better off you and your client are. Our Consultative Services help you optimize the functions and features of these robust software packages to your particular case needs.

These services include, but are not limited to:

Case Planning
Basic Workflow Analysis
Customization of Forms
Coding Suggestions
Lookup Table Creation
Vendor Recommendations

Ongoing Support
It is our goal for our students to utilize these software packages to their fullest potentials. To that end, we offer several ways to provide ongoing support:

Remote Support
We offer free remote support to our students for the first 60 days after at least one day of on-site training. This gives them time for practical experience while providing a "safety net." This may be provided over the phone or over the web. The web offers our clients the ability to share each other's screens so we can see what they see on their PC. This helps immensely in trouble-shooting scenarios.

After the initial 60 days, we charge an hourly rate, billed in 15-minute increments, with a 30-minute minimum per occurrence. It is payable by credit card for new or existing clients; existing clients can be invoiced if desired. Prepaid retainers can also be arranged.
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CT Summation Technical Support
Occasionally, we will need to refer you to CT Summation's Tech Support at 800-786-2778. Many times, we can help set up the situation with the technicians before you call. This service is provided only if your annual maintenance with CT Summation is current.